Frequently Asked Questions

I have a question…

Don’t be a stranger! We are always happy to help you out with any enquiries you may have. Before calling, have a browse through our FAQs below to check if your question has been answered previously.

If you can't find what you're looking for, let us know!

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HOW MUCH WILL MY ALBUM COST?

If you would like a price on an album, please refer to our current PDF price list (received upon registration).

When ordering online, your total price will update live depending on the choices you make in the ordering process

Note: If you are not registered to use this service (or are an overseas customer and would like pricing) please click here to register.

HOW LONG WILL MY ALBUM TAKE?

Our current turn around time is approx. 6-8 weeks from confirmation of order.

If you need an album by a specific date, please check in with us before uploading. This way, we can confirm if it's do-able in the time frame.

CAN I CHANGE MY ORDER?

To keep our production process smooth and uninterrupted, we are unable to accept changes to your order after confirmation.

If you have any questions or concerns, please reach out to us before uploading!

HOW MUCH WILL IT COST TO DELIVER MY ORDER?

Please refer to our shipping page for delivery information and times estimates.

DO YOU OFFER STUDIO SAMPLES?

Albums : We offer a 20% discount on our bespoke album range. Please refer to our studio sample page for more information.

Presentation Products : We do not offer discounts for stock items as they are already at wholesale prices. Order 10 or more stock items for FREE EMBOSSING (plus the cost of an embossing block if required). 

CAN MY LOGO BE EMBOSSED ON MY ALBUM?

We do offer custom logo embossing! To include your logo, we need to produce a unique embossing block. Please contact us for the required paperwork.

TIP: The more simple the logo, the better it will emboss!