I have a question…

Don’t be a stranger! We are always happy to help you out with any enquiries you may have.  Have a browse through our FAQs below to check if your question has been answered below, if not please contact us!

If you have a general product or service enquiry please email sales@jorgensenalbums.com and we will help you out!

 

GETTING STARTED

If I get a new computer do I need to get a new JAD key?

Each time you get a new computer you are required to download and register for JAD again, as the JAD key provided is unique to each computer.

If you get a new computer or an additional studio computer you do not need to pay for a new JAD key, simply select ‘prepaid’. You only need to pay for the JAD key ONCE!

If you had the FREE TRIAL version of JAD on your old computer:

  • Download JAD.
  • Once JAD is open, go to File>Activation/Registration>Request Activation Code.
  • Fill in your details, making sure your email address is correct. (Note: your code will be sent to the email you provide)
  • Select Trial Version. Your code will be automatically sent to your email!

If you had the PAID FULL PRO version of JAD on your old computer:

  • Download JAD.
  • Once JAD is open, go to File>Activation/Registration>Request Activation Code.
  • Fill in your details, making sure your email address is correct. (Note: your code will be sent to the email you provide)
  • Select ProVersion. Under payment details please select ‘prepaid’. An initial trial version code will be automatically sent to your email!
  • The key for the full version will be emailed to you within one business day.

How to create your first album

To find out all about creating your first album check out our blog post here. Plus for an introduction to JAD click here.

Tips & Tricks for your first album order

Check out our blog post for five tips and tricks designing your album in JAD!

JAD ALBUM SOFTWARE - FAQ

Creating a Photo Cover

Photo Covers are a great way to personalise an album cover. You can have the whole cover as a photo or just a section! To change your album cover to a photo cover just follow the next few steps:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “COVER PROPERTIES”
  • A drop down menu will appear under Cover Material. Scroll down the menu and select “LUSTRE PHOTO COVER”.
  • You now need to choose your spine material, i.e. the album cover material under “SPINE BINDING MATERIAL”.
  • In the drop down menu under Spine Material, choose your album cover.

Note: if you are designing a brand new album, simply select “LUSTRE PHOTO COVER” under Cover Materials when you reach the Cover Materials Screen below!

JAD Screenshot_Lustre Photo Cover

 

To edit your photocover, i.e. change the size, follow the next steps:

  • Click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “EDIT PHOTO COVER”
  • The Mat Editor screen below will pop up.
  • Simply edit the size of your photocover by clicking on the Image and resize

JAD Screenshot_Editing Photo Cover

Adding a vellum flyleaf

To add a bespoke vellum flyleaf to your order with your logo on, simply follow the instructions below:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Once you have done this, select the “ORDER” tab from the pop up screen.
  • In the “SPECIAL INSTRUCTIONS” Box, please make a note that you would like a vellum flyleaf in your album.

Once you have done the above, please email production@jorgensenalbums.com with your vellum flyleaf design in .jpeg or .psd format.  You can download the Vellum Flyleaf Templates here

 

Creating an Embossed Cover

Want to add your client’s name to your album cover? Simply follow the instructions below:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “ALBUM EXTRAS” . The screen below will pop up.
  • Under the “ALBUM EXTRAS- NAME EMBOSSING (BLIND)” option, select each option (position / style)
  • Enter the text exactly as you wish to have it embossed
  • Tip: You can click on preview to see a sample of this OR see the full effect in ALBUM VIEW or LEAF VIEW on the main screen.

JAD Screenshot_Embossing cover

 

  • Note: All embossing will be done Blind (i.e. no colour).  If you wish to add a colour to your embossing you will need to make a note under special instructions.
  • Select the “ORDER” tab from the pop up screen.
  • In the “SPECIAL INSTRUCTIONS” Box, please make a note of your embossing colour instructions (Blind / Silver / Gold / Black / White / Brown)

 

How can I centre all my images on the page?

JAD has a new feature to help you design your albums easier and quicker, simply follow the steps below:

1. In the Custom Mat Editor, create your new design.

Group and Centre 11

2. Space and align the images according to your preference.  JAD can evenly space them on the page using the ALIGNMENT tools on the left hand toolbar.  Alternatively, you can space them according to the grid. See example below of evenly spaced and aligned images.

Group and Centre 12

3. To centre the group of images on your page, select GROUP AND CENTRE from the left hand tool bar. JAD will select all images and centre them on the page.

Group and Centre 13

Hint: did you know you can show the photos in the mat editor?  Tick the box – “Show Photos”.

Creating a Photo Inlay

Photo Inlays are a great way to personalise an album cover. To add a photo inlay to your album cover just follow the next few steps:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “EDIT COVER INLAY
  • The Mat Editor screen below will pop up.
  • Simply select your inlay shape by clicking on the shape on the left tool bar under “SHAPES”. Then draw your inlay on the cover!
  • Click “OK” once you are happy with the design.
  • Once you are back to the main screen, drag and drop your cover image on to the inlay!

JAD Screenshot_edit Photo Inlay

Creating a Duo Cover

To change your album cover to a Duo Cover just follow the next few steps:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “COVER PROPERTIES”
  • A drop down menu will appear under “NO DUO/STITCH”.  Scroll down the menu and simply select which Duo you would prefer
  • You now need to choose your other Duo Cover Material under “SPINE BINDING MATERIAL”.  In the drop down menu under Spine Material, choose your album cover.

Note: if you are designing a brand new album, simply follow the above instructions under Cover Materials when you reach the Cover Materials Screen!

JAD Screenshot_Duo Cover

Creating a Stitched Cover

To add a Stitched Cover to your album just follow the next few steps:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “COVER PROPERTIES”
  • A drop down menu will appear under “NO DUO/STITCH”.  Scroll down the menu and simply select which Duo you would prefer (i.e. where you would like your stitching!)
  • You now need to choose your stitching cover under the next drop down menu (black or white)
  • To simply have stitching as the only feature with just one plain cover material, simply select the same Cover Material under “SPINE BINDING MATERIAL”.
  • If you wish to combine the stitching with a Duo Cover, in the drop down menu under “SPINE BINDING MATERIAL”, choose your other album cover material.

Note: if you are designing a brand new album, simply follow the above instructions under Cover Materials when you reach the Cover Materials Screen!

 

Creating a Mini Album

There is nothing better than mini anything really, so what could be better than a mini album! If you would love to create a mini version of your client’s wedding album, for a gift, parent album or perhaps even just for your own studio sample, simply follow the steps below:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “CREATE MINI ALBUM”
  • The screen below will pop up.
  • Scroll down and select your preferred size. Click OK.
  • Save your new mini album for you to open later!

Note: Please check all the images in your new mini Album to ensure nothing has been distorted in the album creation process.

JAD Screenshot_Create Mini Album

Branding my Album

Make sure every album is presented as professionally as possible by including your Studio Logo. To check out some images of these options click here. There are a few options for you to add your logo to your album design:

EMBOSSING YOUR LOGO

You can choose to emboss your logo almost anywhere on your album. Simply follow the instructions below:

  • Once JAD is open and you have your album design up, click on “ALBUM” in the top toolbar
  • Scroll down the drop down menu and click on “ALBUM EXTRAS”
  • The screen below will pop up.
  • Under the “STUDIO LOGO” option, scroll down and select “Yes, I will contact you with my instructions”

JAD Screenshot_Embossing my logo 1

  • Once you have done this, select the “ORDER” tab from the pop up screen.
  • In the “SPECIAL INSTRUCTIONS” Box, please make a note of your logo instructions (Colour and location) as per below example.

JAD Screenshot_Embossing my logo 2

Once you have done the above, please email production@jorgensenalbums.com with your logo in .jpeg or .psd format.  Please keep the following items in mind when considering whether to emboss your logo:

Your Logo artwork will remain the same size for the entire order and cannot be altered once the logo block is created.  If you would like to have two different size logos created,  you will need to place an order for two logo blocks. You can change the colour of your logo for each order at no additional cost.  Tips for Logo Artwork:

  • All logos must be black and white for embossing purposes. No shading will appear on your logo as it will be one solid colour.
  • Very detailed images, small fonts or fine lines will not emboss well.  You may wish to consider removing any detailed sections of your logo before sending us the image.
  • Keep in mind the size should be no larger than a standard business card.

 

Adding a digital magazine style page to my Fusion Album

  • Open your album up in JAD.
  • Select the image for your magazine style page and drag the image onto the page. It will appear as a small image on the page.
  • If you are using a PC, simply right click on the image and a small menu will appear. Select “FILL MAT”. Done!
  • If you are using a MAC, simply tap the COMMAND/APPLE Button on your keyboard and click on the image. A small menu will appear. Select “FILL MAT”. Done!

TIP: The above instructions are also useful if you want to create a hybrid mat, i.e. half matted, half magazine style page in our Pro Collection or Komplet Collection!

How much bleed to I need to allow on my images for a Komplet Album?

We recommend you allow for a 5mm bleed around the three outer edges of all your images.  

If you design your album as a double page spread, please allow for a 5mm bleed on all outer edges. 

Please note, the middle edge will not be trimmed.

Contact us if you are unsure about how much bleed to allow and we will be happy to talk you through it!

Can I design my album in other software?

Matted Albums

All matted albums have to be designed and ordered in JAD.

Digital Albums

Check out our blog Post on using other album design software !

Why do I need the Pro version of JAD ?

99.9% of all clients using Jorgensen albums since the launch of JAD in 2002 use JAD Pro.

Without JAD Pro you would have to spend hours in an image editor such as Photoshop to produce printing files for your albums (required for Pro Bound, Styla and Art Albums).

JAD Pro is a complete workflow system for producing images for output at any printing DPI for in-house inkjet printing or lab outsourcing.

Note: JAD Pro is not required for Fusion, Digital and Pocket Book Albums

 

How do I check I have the latest version of the Album Design Software ?

Open JAD go to the top right and open HELP and ABOUT.

Your version should be 2.13.1

JAD ALBUM SOFTWARE - TROUBLESHOOTING

Designed the wrong size album ?

No problem, if you e-mail the album design you saved ( e.g. sue/mat.jlb) to sales@jorgensenalbums.com (Australian Customers) or your Local Distributor (International Customers) with details of the change required we will make the changes and e-mail back a new design FOC.

NOTE: This is a case by case basis and it is not always possible to do this.

I designed a Studio Album with the wrong number of pages?

Unlike the Pro albums which are made to order, Studio albums are only available with a fixed number of pages (5,10,15,20 or 25 pages).

I need less pages in my Studio Album? 

If you have too many pages leave them blank, go to ALBUM – ORDER PROPERTIES and use the SPECIAL INSTRUCTION box to request a change when you submit the order.

I need more pages in my Studio Album? 

If you need more pages we will need to split the order into 2 parts.

  1.  Go to ALBUM – ORDER PROPERTIES and use SPECIAL INSTRUCTION to advise “this is Part A of a 2 part order as we need more pages”.
  2. Now go to FILE & “SAVE” the album.  Make sure you save the copy with the words “Part A” in the file name.
  3. Then again go to FILE and “SAVE AS” to make a “Part B” copy.  Again, Make sure you save the copy with the words “Part B” in the file name.

 

  1.  Open the “Part B” copy go to ALBUM – ORDER PROPERTIES and use SPECIAL INSTRUCTION to advise “this is Part B”
  2. Now clear the mats by going to MAT – CLEAR MAT in the top menu.
  3. You can now start to design the remaining pages in your album (e.g. if you need an additional 5 pages/10 sides, design another 5 pages/10 sides).

When both Part A & B are complete, ORDER both albums.

 

Error Message “This order cannot be sent with missing photos or empty pages”

This message is normally due to a “hidden” aperture in your album design, i.e. there is an empty aperture hiding behind one of your images! This is most common on pages where you may have replicated an aperture a few times and you accidentally created one too many.

To find the hidden empty aperture you will need to manually check each side by going to LEAF VIEW then clicking EDIT on each side to open up the Mat Editor.  Simply shift  around each aperture till you find one hiding behind another one, as per the screenshot below.

Once you have deleted the hidden aperture, you should be able to proceed with your order!

Jad screen shot_hidden image

Error message “images are missing” ?

When JAD opens it checks to make sure all the imported images are in the same directory as before.

“Images missing” advises you have moved the folder or re-named it.  You will need to tell JAD where the new file location is, by the following steps:

  1. Go to IMAGE and click VERIFY IMAGES
  2. Find the new location of the image folder (but do not open it).
  3. Click the button on the bottom right hand corner.
  4. All your images should now be present.

 

I have lost the JAD shortcut

WINDOWS PC

1. Go to your CONTROL PANEL and open JAVA go to the bottom and open VIEW.

2. You should now see Jorgensen Album Designer, click once on it to make it blue them Right mouse click and select install short cut.

MAC

1. Go to your UTILITIES PANEL and open JAVA.

2. go to NETWORKING and into View Cache files.

3. Click once on Jorgensen Album Designer then right mouse click and select Install shortcuts.

Note: For new MAC’s go to SYSTEM to find the Java Preferences.

If you have a JAD enquiry email sales@jorgensenalbums.com! Don’t forget to check our JAD page  or our list of JAD FAQ too!  

 

GENERAL

Can I add a Studio Logo to your products?

Most of our products have the ability to be personalised by adding a Studio Logo somewhere on the product!

Most customers choose to blind de-boss their logo on the front flyleaf where possible.  This is a terrific way to brand your work, without it overtaking your Bride’s album.

To include your logo, we need to get an unique embossing block made up.  To do this we require your logo in black and white, approximately the size of a standard business card and jpeg format.

TIP: The more simple the logo, the better it will emboss! Not sure if your logo will emboss very well? Email us and we can help you out!

ORDERING, PRICING & TIMING

Shipping

AUSTRALIA

Once you send us off your first order through JAD you will receive an automatic email back from JAD to confirm your order.   Shortly after this we will contact you with your order details and final price.   This is the perfect time to check that all the information we have about your order (including your delivery address) is correct.  Once we receive payment we will commence you order.

Please allow approximately 3-5 weeks for us to create your custom album.

Delivery prices and times do vary depending on the album size, weight and delivery location, however, the following is an approximation based on standard delivery times:

LOCATION PRICE DEL. TIME
WA Metro $15.00 1-2  Business Days
WA Country $25.00 3-4 Business Days
ACT / VIC / SA / NSW Metro $30.00 – $35.00 5-6 Business Days
ACT / VIC / SA / NSW Country $35.00 – $45.00 6-7 Business Days
QLD / TAS Metro $40.00 – $45.00 6 Business Days
QLD / TAS Country $45.00 – $60.00 7 Business Days

 

Please note, these are a guide only for the shipping of one standard album (E.g. 12×12″, 15 page album).

Should you require your album order in a rush please let us know and we will offer you express shipping (Price TBA at time of order).

 

INTERNATIONAL

Once you send us off your first order through JAD you will receive an automatic email back from JAD to confirm your order.   Shortly after this we will contact you with your order details and final price.   This is the perfect time to check that all the information we have about your order (including your delivery address) is correct.  Once we receive payment we will commence you order.

Please allow approximately 3-5 weeks for us to create your custom album.

For delivery times, please contact your local distributor.

How long will my order take?

As each of our bespoke albums is made to order, production time will vary depending on a number of factors; e.g. Number of pages, Covers styles, Whether we are printing or assembling the album for you etc.  However, just to help out, we have provided a rough indication of completion times for our bespoke items below:

  • Bespoke Album (no printing or assembly): 3 weeks
  • Bespoke Album with printing/assembly only: 3 -4 weeks
  • Photo Cover Print Boxes: 2-3 weeks

Please note: Although we try as hard as possible to stick to the above times, they are an indication only and do not allow for delivery time.  Please allow an additional week for designer wood and acrylic covers.

Any of our accessories or albums from the Studio Collection will be processed within 2-3 working days of receiving your order. If you have any items embossed, please allow additional time. If we are out of stock of we will notify you as soon as possible.

If you would like an update on the progress of your album please contact us and have your JAD order number ready to assist us in processing your request as fast as possible.

Album Pricing

As each album is unique it is impossible to provide a base price.  If you would like a price on this album please use our online album price calculator (Australian Customers only) to create a price that matches your exact album specifications.

Note: If you are not registered to use this service (or are an overseas customer and would like pricing) please click here to register.

How do I change my order? Will I be charged?

Everyone is entitled to change their mind and we are happy to make changes to any order if it hasn’t gone into production. As each of our albums are custom made, we make every album from scratch!

If you change your mind about an album order, page count or cover material please let us know ­asap so we can remove the order from production and ensure you are not charged.

If your album hasn’t gone into production.

If your album hasn’t yet commenced production we can cancel or change your order free of charge!

If your album has commenced production…

If your album has commenced production and you change your order you may be required to pay for certain aspects of the production to date.

Studio Display/Sample Discounts

ALBUMS

We do offer discounts for your studio display albums. Please contact us for details.

ACCESSORIES

We do not offer display discounts for stock items as they are priced at wholesale prices already.  We do offer bulk discounts on large orders.  Please contact us for details.

How do I know I have ordered my album ?

You will receive a confirmation e-mail and in ORDER PROPERTIES above your reference the confirmation number will be saved.

Can I change my order once confirmed ?

Once confirmed your order will automatically commence, if you need to change the order e-mail sales@jorgensenalbums.com (Australian Customers) or your local distributor (International Customers).  Each case is  dealt with on an individual basis.

 

 

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